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Privacy Policy

1. Who we are

 

Ravenshead Airsoft

Chapel Lane, Ravenshead, Nottingham NG15 9DH, United Kingdom

Email: Ravensheadairsoft@outlook.com

This website is used to promote our Airsoft game days, events and related services.

 

2. What data we collect

 

We collect:

  • Contact details – name, email address, phone number, social handles.

  • Booking details – dates, services booked, group size, payment status.

  • Account details – login email, password (stored in encrypted form), preferences.

  • Payment information – processed securely by our payment providers; we do not store full card details.

  • Communications – emails, messages and enquiries you send us.

  • Usage data – pages visited, links clicked, device and browser information, approximate location (via cookies/analytics).

 

3. How we use your data

 

We use your data to:

  • Manage bookings, waivers and event attendance.

  • Take and process payments and issue invoices or receipts.

  • Contact you about your booking, changes, safety information or site rules.

  • Run loyalty offers (for example, “play 10 games, get the 10th free”).

  • Send marketing emails or social messages if you have agreed to receive them.

  • Improve our website, services and customer experience.

  • Meet our legal, tax and safety obligations.

 

4. Legal bases for processing (UK GDPR)

We process your personal data on the following bases:

  • Contract – to provide the services you book with us.

  • Consent – for optional marketing communications and certain cookies.

  • Legal obligation – to keep records for tax, accounting and safety.

  • Legitimate interests – to run and protect our business, prevent fraud and improve our services, where your rights do not override these interests.

 

5. Payments

 

Payments on this site are handled by third‑party payment providers (such as Wix Payments and card processors). They receive your payment details directly and process them securely. We do not store your full card number.

 

6. Cookies and analytics

 

Our website uses cookies and similar technologies to:

  • Keep you logged in and remember your preferences.

  • Enable bookings, cart and checkout features.

  • Measure traffic and usage (for example, which pages are most popular).

Where required, we will ask for your consent to non‑essential cookies. You can usually disable cookies in your browser settings, but some parts of the site may not work properly.

 

7. How we share your data

 

We may share your data with:

  • Service providers who help us run the website, bookings, payments, email and marketing.

  • Professional advisers such as accountants or legal advisers.

  • Authorities where we are required to do so by law or to protect our rights, safety or property.

We do not sell your personal data.

 

8. International transfers

 

Some of our service providers may be located outside the UK/EEA. Where this happens, we take steps to ensure your data is protected, for example by using standard contractual clauses or providers certified under recognised schemes.

 

9. Data retention

 

We keep your personal data only for as long as needed to:

  • Provide our services and manage your bookings.

  • Meet legal, tax and accounting requirements.

  • Resolve disputes and enforce our agreements.

After this, we securely delete or anonymise your data.

 

10. Your rights

 

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct inaccurate or incomplete data.

  • Ask us to delete your data in certain circumstances.

  • Object to or restrict how we use your data in certain cases.

  • Withdraw consent where we rely on consent (for example, marketing).

  • Ask for your data to be transferred to another provider where technically possible.

To exercise these rights, contact us at [your email]. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

11. Children and under‑16s

 

We welcome younger players, but our services are aimed at adults booking for themselves or for children. If you are under 16, please ask a parent or guardian to make bookings and provide consent where needed.

 

12. Changes to this policy

 

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date below.

 

Last updated: 20/05/2026

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